Refund policy

We want you to love your purchase from Bhlic Apparel. If you are not completely satisfied with your order, we are happy to help with returns and exchanges. Please read our return policy below to ensure a smooth process.

1. Eligibility for Returns & Exchanges

  • We accept returns and exchanges on most items within [3] days from the date you receive your order.
  • To be eligible for a return or exchange, items must be unused, unworn, and in original condition with all tags attached.
  • Certain items are final sale and cannot be returned or exchanged, including:
    • Sale or discounted items
    • Gift cards
    • Underwear, intimates, and swimwear (if applicable)
    • Personalized or custom items
  • We reserve the right to refuse returns that do not meet these conditions.

2. How to Initiate a Return

To start a return or exchange, please follow these steps:

  1. Contact Us: Reach out to our customer service team at Bhlicapparel or through our contact form on the website within [3] days of receiving your order.
  2. Provide Information: Please provide your order number, item(s) you wish to return or exchange, and the reason for the return (if applicable).
  3. Return Authorization: Once your request is reviewed, we will provide you with a Return Authorization Number and instructions on how to return your items.

3. Return Shipping

  • Return Shipping Costs: You are responsible for the cost of return shipping, unless the return is due to a mistake on our part (e.g., incorrect or damaged item).
  • Shipping Carrier: We recommend using a trackable shipping service or purchasing shipping insurance for returns. We cannot guarantee that we will receive your returned item if it is lost in transit.
  • Non-Refundable Shipping Fees: Original shipping charges are non-refundable.

4. Refunds

  • Processing Time: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Refund Method: If approved, your refund will be issued to your original payment method. Please note that the processing time for the refund may vary depending on your payment provider, typically taking 5–10 business days.
  • Partial Refunds: In some cases, we may issue a partial refund if the item shows signs of wear or is not returned in its original condition.

5. Exchanges

If you would like to exchange an item for a different size, color, or style, we recommend initiating a return for a refund and then placing a new order for the item you want. Alternatively, you may contact our customer service team to inquire about exchange options.

6. Damaged or Incorrect Items

  • If you receive an incorrect or damaged item, please contact us immediately at [customer support email] with your order number and a photo of the item in question.
  • We will resolve the issue by either sending you a replacement, offering a refund, or issuing store credit, depending on the situation.

7. Final Sale Items

Please note that any items marked as “Final Sale” are not eligible for return or exchange. This includes items purchased during sales, promotions, or discounted events.

8. Contact Us

If you have any questions about our return policy or need assistance, please contact us at:

Email: Bhlicapparel@gmail.com
Website: bhlicapparel.com